Customer Service Problems in Walmart

CUSTOMER SERVICE PROBLEMS ENCOUNTERED BY WALMART

TABLE OF CONTENTS

ABSTRACT 3

INTRODUCTION 4

METHODOLOGY 5

RESEARCH AND FINDINGS 5

RESULTS 6

DISCUSSION 7

CONCLUSION 7

RECOMMENDATIONS 7

REFERENCES 10

APPENDICES 11

ABSTRACT:

Wal-Mart is one of the largest retail companies in the world. This report examines the customer service challenges encountered by Wal-Mart and highlights the problem between the customers and the employees of Wal-Mart. It also indicates the verdicts about the simple issues encountered at Wal-Mart with the employees and customers. This report represents the recommendations to solve the problems which lead to customer service issues and suggests suitable solutions for improving the customer service abilities of the employees, to build the healthier relationship with the customers and helps to improve the customer satisfaction.

INTRODUCTION:

Retail Industry is one of the fastest growing industries in world economy. Wal-Mart is the largest retail industry in the world. It plays an important role in U.S economy. The headquarters is situated in Bentonville comprising of 2.2 million employees. It was founded by Sam Walton in 1962 (Wal-Mart). Wal-Mart has worldwide operations in more than 15 countries and has 8500 stores. Wal-Mart has its sturdy existence in countries like Mexico, Japan, Argentina, Brazil, United Kingdom, China, Canada, etc. It is the leading grocery vendor in United States of America. Wal-Mart positioned globally in the second position by the Fortune Global 500 in 2012 (Wal-Mart). The annual ranking of Fortune Global 500 reports indicates that it is the third largest public.